[Asterisk-Users] (Another) Queue log analyser

[Matthew Boehm]

I would like the source too so I can re-write it in non-.NET. Probably C or
PHP.

Matthew
----- Original Message ----- 
From: "Joe Dennick" <joe at dennick.net>
To: <asterisk-users at lists.digium.com>
Sent: Thursday, October 14, 2004 11:57 AM
Subject: Re: [Asterisk-Users] (Another) Queue log analyser


>
> Wow!  That\'s great!  Our company could really benefit from this level
> of analysis.  Previously we were using Nortel Merridian, and everyone is
> used to that level of reporting.  Your report(s) are the closest I\'ve
> seen in their ability to provide the necessary statistics to manage a
> call center.  If you have a version ready for testing, please let me
> know (on or off list) and I\'ll get it installed here.
>
> Thank you!
>
> Joe
>
>
> > -----Original Message----- 
> > From: "Ben Merrills"
> > Sent: Thursday, 14. Oct 2004 9:10 -0500
> > To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> > Subject: [Asterisk-Users] (Another) Queue log analyser
> >
> > I\'ve been doing some work on a queue log analyser for a while now,
> > getting the basics in place, an example of which you can find at the
> URL
> > below. However, just wondering what information people think is most
> > useful in a log analyser?
> >
> > At present it includes the following features:
> >
> > # Time periods - specify a period of days from the log which you want
> to
> > generate statistics for (e.g. only the last 14 days)
> > # Templating - allows the stats to be inserted into any html/text
> > template using specific tags to insert stats. This means you could
> > create a number of templates and execute the analyser against them to
>
> > give different information on different pages (quite flexible).
> > # Specify start and end dates - similar to the first feature, except
> you
> > can specify a tight period from your log, not just the last x number
> of
> > days
> > # Channels/Agents to names - simple text file allows you to specify a
>
> > name, agent number and a channel - e.g. Ben, Agent/1, Sip/ben. This is
>
> > then used in the output # instead of raw data
> > # JPG graphs - includes a custom class to generate line graphs of
> > information (e.g. hourly call volumes etc)
> >
> > What I want to know though is, what output people would like. At the
> > moment there is an overview of all queues, which includes:
> >
> > Total Calls, total connected calls, total abandoned calls, calls
> > abandoned within x seconds, calls exited with key press, Average hold
>
> > time, max hold time, average talk time
> >
> > Agent overview includes:
> > Calls taken, Average talk time
> >
> > Graph of call volume per hour of the day
> > Graph of call volume per day (over the period specified)
> >
> > Runs under windows (.NET or mono required) or any other OS that
> support
> > .NET/mono (Linux, Mac, BSD etc)
> >
> > http://muad.xdev.net/Projects/qig/sample.html
> >
> >
> > Not really done anything like this before, so as much input as
> possible
> > would be appreciated.
> >
> > Cheers,
> >
> > Ben
> >
> >
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
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> >
>
>
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