[Asterisk-Users] (Another) Queue log analyser

[Joe Dennick]

Wow!  That\'s great!  Our company could really benefit from this level
of analysis.  Previously we were using Nortel Merridian, and everyone is
used to that level of reporting.  Your report(s) are the closest I\'ve
seen in their ability to provide the necessary statistics to manage a
call center.  If you have a version ready for testing, please let me
know (on or off list) and I\'ll get it installed here.

Thank you!

Joe


> -----Original Message----- 
> From: "Ben Merrills" 
> Sent: Thursday, 14. Oct 2004 9:10 -0500 
> To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
> Subject: [Asterisk-Users] (Another) Queue log analyser 
> 
> I\'ve been doing some work on a queue log analyser for a while now, 
> getting the basics in place, an example of which you can find at the
URL 
> below. However, just wondering what information people think is most 
> useful in a log analyser? 
> 
> At present it includes the following features: 
> 
> # Time periods - specify a period of days from the log which you want
to 
> generate statistics for (e.g. only the last 14 days) 
> # Templating - allows the stats to be inserted into any html/text 
> template using specific tags to insert stats. This means you could 
> create a number of templates and execute the analyser against them to

> give different information on different pages (quite flexible). 
> # Specify start and end dates - similar to the first feature, except
you 
> can specify a tight period from your log, not just the last x number
of 
> days 
> # Channels/Agents to names - simple text file allows you to specify a

> name, agent number and a channel - e.g. Ben, Agent/1, Sip/ben. This is

> then used in the output # instead of raw data 
> # JPG graphs - includes a custom class to generate line graphs of 
> information (e.g. hourly call volumes etc) 
> 
> What I want to know though is, what output people would like. At the 
> moment there is an overview of all queues, which includes: 
> 
> Total Calls, total connected calls, total abandoned calls, calls 
> abandoned within x seconds, calls exited with key press, Average hold

> time, max hold time, average talk time 
> 
> Agent overview includes: 
> Calls taken, Average talk time 
> 
> Graph of call volume per hour of the day 
> Graph of call volume per day (over the period specified) 
> 
> Runs under windows (.NET or mono required) or any other OS that
support 
> .NET/mono (Linux, Mac, BSD etc) 
> 
> http://muad.xdev.net/Projects/qig/sample.html 
> 
> 
> Not really done anything like this before, so as much input as
possible 
> would be appreciated. 
> 
> Cheers, 
> 
> Ben 
> 
> 
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