[Asterisk-Users] In immediate need of Very powerful * for call center, ACD and outbound. Which consultant should I use?

[Chris Icide]

Vicidial will provide you will the dialing logic you are looking for
as well as limited "previous order information".

Almost any asterisk consultant should be able to accomplish this. 
Only thing I suggest is ask and check customer references.  Don't get
too overwhelmed, however.  It looks like your needs are actually quite
simple (especially since most of the complex requirements are handled
by the vicidial code).

I'd offer to do the work, but my plate is full through mid november,
so I wouldn't be able to meet your time requirements.

-Chris


On Tue, 12 Oct 2004 14:21:48 -0400, Internet Marketing Man
<internetmarketingman2001 at yahoo.com> wrote:
> 
> 
> 
> In immediate need of Very powerful * for call center, ACD and outbound. 
> 
>  
> 
> Which consultant should I use?
> 
>  
> 
> Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
> (xten seems to be the most popular).
> 
>  
> 
> Features:  Need ACD, and my reps are getting tired of copying and pasting to
> do outbound, then sitting waiting for something to happen.  Need something
> that only hands them a call that gets picked up by human or machine, and has
> their previous order information (unique url to each previous order) on
> screen when they are connected so they know who they are talking to, and
> what it's time to reorder.
> 
>  
> 
> Summary:  Please let me know what consultant you guys think has the most
> experience with large inbound/outbound call centers.  I need to implement
> this solution immediately, as I am far behind schedule J  
> 
>  
> 
> (P.S.  Thank you for your help!) 
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