[Asterisk-Users] In immediate need of Very powerful * for cal l center, ACD and outbound. Which consultant should I use?

[mattf]

This is really a posting that should be on the BIZ list. 

You should look at VICIDIAL(part of the astGUIclient suite
http://astguiclient.sf.net ) it does outbound predictive and inbound ACD(or
you could use Asterisk native ACD) and it can also work across several
servers, 50 seats is no problem.

Contact me offlist if you need more information.

MATT---


-----Original Message-----
From: Internet Marketing Man [mailto:internetmarketingman2001 at yahoo.com]
Sent: Tuesday, October 12, 2004 2:22 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] In immediate need of Very powerful * for call
center, ACD and outbound. Which consultant should I use?


In immediate need of Very powerful * for call center, ACD and outbound. 
 
Which consultant should I use?
 
Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
(xten seems to be the most popular).
 
Features:  Need ACD, and my reps are getting tired of copying and pasting to
do outbound, then sitting waiting for something to happen.  Need something
that only hands them a call that gets picked up by human or machine, and has
their previous order information (unique url to each previous order) on
screen when they are connected so they know who they are talking to, and
what it's time to reorder.
 
Summary:  Please let me know what consultant you guys think has the most
experience with large inbound/outbound call centers.  I need to implement
this solution immediately, as I am far behind schedule J  
 
(P.S.  Thank you for your help!)