[Asterisk-Users] Cisco Support for 7940, Is this Right?

[Henry Devito]

Mathew, posting the software to the list is piracy and the person posting
can & will be charged by Cisco.  I have seen this happen.  It is specific in
the end user agreement.  Cisco can even charge the admins responsible for
the list.  Cisco has no tolerance for piracy.  I worked for Cisco when I
first got out of the military a few years ago, they have a whole division
dedicated to tracking piracy.  The $10 plan you are speaking about is only
good if you buy the phone from a reseller certified to sell cisco telephony
or if you buy a certified refurb cisco product.  If you order the smartnet
from CDW or any other reseller they are supposed to get the serial number of
the phone and submit it to cisco.  If it then comes back as purchased from
one of the above they will let you have the smartnet, If not they will
cancel your order.  If the phone is not a new or certified refurb the
reseller is supposed to sell you a different contract that ranges from $79
to $125 depending on the phone.

I am a CCIE and a Cisco reseller I tried to sell these $9.18 smartnets to
people on this list but all were rejected due to serial numbers.

Have a good day.  

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matthew Boehm
Sent: Wednesday, October 06, 2004 9:24 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Cisco Support for 7940, Is this Right?

He is wrong. All you need is the cheap $10 plan. This will give you access
to Cisco's CCO website where you can download the firmware for any Cisco
product.

Yes, 7940 and 7960 are the same phone except 1 has 2 lines and the other has
6. They both use the same firmware.

> Can the one software-access contract be used to update multiple units?

    Not sure on that. I'm using a resellers service contract so I guess I'm
in the clear. Once you download the firmware, Cisco has no way of tracking
where it goes. You could post it to this list and everyone would be able to
use it. It doesn't "register" or "auth" with Cisco.

Matthew

----- Original Message ----- 
From: "Paul Dugas" <Paul at DugasEnterprises.com>
To: <Asterisk-Users at lists.digium.com>
Sent: Wednesday, October 06, 2004 7:56 AM
Subject: [Asterisk-Users] Cisco Support for 7940, Is this Right?


> Hi all,  Happy Wednesday!
>
> Got a 7940G off eBay to tinker with and, per the wiki, contacted Cisco
> about a service contract.  Being just little ol' me, they won't deal
> directly and blew me off (I hate dealing with Cisco, Nortel, etc as a
> small-business person...)
>
> Again per the wiki, I hit CDW.com and found CON-SNT-CP7960 for $9.14.
> Looking for support for the 7940 (not 7960), I just changed the part
> number to CON-SNT-CP7940 and it found an entry but had no description.
> Called them (via Asterisk and a VoIP carrier! too cool...), explained what
> I wanted, was assured that their $9.18 CON-SNT-CP7940 entry was what I
> wanted, and bought it.
>
> Got a call back from the sales guy the next day.  He explained that I
> really needed the $100 service plan.  We've not connected directly since
> so I don't have the whole story but I figure I'd get my ducks in a row
> before that.
>
> Can anybody provide me with additional validation of what I need?  All I
> want to do is to be able to use this one phone for now.  I want to upgrade
> it from the current 3.1 firmware to the more current 7.2.
>
> What do I need if I start deploying more of them?
>
> Can the one software-access contract be used to update multiple units?
>
> Also, is the firmware in the 7940 and the 7960 the same?
>
> TIA,
>
> Paul
>
> --
> Paul A. Dugas                               Dugas Enterprises, LLC
> email: paul at dugasenterprises.com            1711 Indian Ridge Drive
> phone: 404.932.1355  fax: 770.516-4841      Woodstock, GA 30189 USA
>    [ onsite at the Georgia DOT's West Annex, 404.463.2860 x158 ]
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