[Asterisk-Users] Quick Questions - IVR=Auto Attendant?

[Scott Stingel]

I would say that the Auto Attendant function, used to allow people to select
who they want to talk to, is a subset of IVR, which more generically allows
the person calling to retrieve information or to control the operation of a
computer or telephone switch. 


Scott M. Stingel
President,
Emerging Voice Technology, Inc.
Palo Alto California & London England
www.evtmedia.com 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Paul Rodan
Sent: Tuesday, November 23, 2004 8:18 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] Quick Questions - IVR=Auto Attendant?

Are IVR and "Auto Attendant" interchangeable terms? They both do the "Press
1 for" thing. Sales is asking me how to word it and I've always used both
terms interchangeably. 



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