[Asterisk-Users] SIP Phones-Receptionist Setup

[Kevin Blackham]

I have a 200 and the hint() stuff works fine for indicating status of
any channel (including Agent channels).  The Snom subscribes to
asterisk at whatever url you put in there, then * will send notify
events when the dialog state changes.  It's not quite a shared-line
(at least the way I understand it) but it does dial the extension and
show status.  Adding the extended keypad to a 220 is just 'more
buttons' that are all configurable the same, unlike the Cisco keypad
which doesn't do SIP.

I'm also working on a receptionist panel that I intend to operate with
a touchscreen LCD (probably a 15", there are plenty that have X
support).  It'll not only subscribe to dialog state of asterisk
channels, but will also subscribe to SIP presence (Polycom phones in
our case), so she knows if they're on DND, or whatever they set their
status to.  On the back end, there's an XMLRPC daemon that tracks all
this state and abstracts the dirty work of transfers, etc, via the
manager port.  It also will be doing a number of other things for our
in-house Java call center apps.

I chose to go this route instead of just the Snom since she would
rather have it on a PC anyway (much easier to find your target, can
change to suit her), and mainly since DND on SIP phones simply bounces
the call as busy without * being able to tell the receptionist not to
bother in the first place.  Also, transfers will work better this way
since it's going to be a native * method, and not SIP refer, with
options for vmail busy, vmail unavail, blind, attended or camp-on (my
dial plan is heavily tweaked).

I plan to have this posted up under GPL by February.  It'll be in
C++/Qt or Java.


On Sat, 20 Nov 2004 16:45:27 -0500, Curren C. Calhoun
<asterisk at currencalhoun.com> wrote:
>  Fred is in sales... A call comes into the receptionist and they transfer
> the call to Fred.  The receptionist can tell Fred is still on the phone by
> viewing the assigned key on the Snom 220's keypad, so if another call comes
> in they know he is on the phone instead of just blindly transferring the
> call and pushing the person to his voicemail.  So they can ask the person
> hold or if them want to be transferred into Fred's voicemail.