[Asterisk-Users] Standard messages instead of MOH during dial

[Matt Riddell]

Peter Svensson wrote:
> On Wed, 17 Nov 2004, Matt Riddell wrote:
> 
>>Peter Svensson wrote:
>>
>>>I guess you just have to know that Brian is a bit trigger happy sometimes. 
>>>It has it's ups and downs. Things get fixed quickly, but sometimes his 
>>>instinct is wrong.
>>
>>I was beginning to think he wasn't human. Thanks for letting us know he 
>>makes mistakes too!
> 
> What I meant (badly phrased, I know) is that sometimes you need a bit of a
> thick skin and to be prepared to stick to your guns in the Asterisk
> community. This can be a rough experience when first starting out.

Agreed.  But people shouldn't be discouraged from giving quick answers. 
  If they work then they can be a lifesaver!

> The trigger-happiness seems to be well correlated with being a bug 
> marshal. Having been in a similar position myself I understand the 
> tendency to think of all errors being user errors. Patience (again, 
> something I am hard pressed for myself) is important here. 

Agreed.  Not all errors are user errors.  A large percentage, but not 
all.  :-)

> Nowadays I try to research a lot before speaking, at lest on technical
> matters. I believe that to give no answer is better than to give an
> incorrect one. 

I don't know.  If 5 people gave quick answers even if they were only 70% 
sure, then you'd expect at least 3 answers to be the same and the other 
two random.

Agreed though with regard to people searching the archives.

The thing I try to do is only have threads with unread messages showing 
and I don't mark a thread as read until someone has resolved it.  That 
way you can help people in the archives by having the last word!

:-)

 > Of course, this swings both ways. When someone proposes a solution it
 > should be examined even if it seems wrong.

Yep!

If everyone did a little of what you've said we'd end up with a much 
more streamlined and optimised process.  I'm all for that.

I think this list works on a few levels:

1) Person posts, receives reply within 1-2 hours and is solved
2) Person posts, discussion lasts a while and is solved
3) Person posts, wrong answer is given, person says it doesn't work
4) Person posts, no one responds.

In 1 and 2 the google archives work.  In 3, at least the wrong info 
isn't perpetuated.

4 is a problem, there are quite a few of these because of the large 
amount of noise on the list.

The other potential problems can be when a) the threading is broken 
(this is a disaster for searching) or b) the person who received wrong 
information figures out it was wrong but doesn't post back to the list. 
  This is potentially the worst for the archives, because people read 
and don't see that it was wrong and have to try it.

As long as people post when information is wrong, this can be avoided.

We also have to make sure we don't discourage people from posting when 
they are less than 100% sure.  Someone will correct it if it's really bad!

:-)

-- 
Cheers,

Matt Riddell
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