[Asterisk-Users] AgentCallBackLogin

[Chad Scott]

In queues.conf, try:

member => Local/<extension>@<extension-context>

So, for instance, something like:

member => Local/1234 at default

Cheers,
Chad

On Nov 15, 2004, at 7:59 AM, Shawn Dillon wrote:

> > I have the AgentCallBackLogin working well when the support 
> technician
> > logs into the queue manually. If there a way to get certain 
> extensions
> > to automatically log into the queue? That way I do not have to worry
> > about help desk staff forgetting to log into the support queue and
> > never receiving support calls.
>  
> As far as I know, it's enought to add those extensions as a members in
> queue.conf.
> -- 
> Graf0
>
>  
>
> Ok, I will share more details with my particular installation.
>
>  
>
> 1)       In my extensions.conf I have the following;
>
> exten => 997,1,AgentCallBackLogin(999|999 at default)
>
> 2)       In my agents.conf I have the following
>
> group=1
>
> agent => 999,1234,Test Agent
>
> 3)       In my queues.conf I have he following
>
> member => Agent/999
>
>  
>
> When an agent dials extension 997 and enters their password they will 
> then be included in the support queue for calls. If they do not call 
> extension 997 and enter their password when a call is placed into the 
> support queue a message appears on the console stating that “no one is 
> answering the support queue”.
>
>  
>
> Is there a way to get a certain extension to automatically log into a 
> support queue? Or do I need to have every technician , at the start of 
> every shift, log into the support queue manually?
>
>  
>
>  
>
> As an aside , this community has been very helpful in getting my 
> Asterisk box up and running. Thanks to all.
>
>  
>
>  
>
> Shawn Dillon
>
>  
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