[Asterisk-Users] Queue/AgentCallbackLogin Problems

[Franceen Thompson]

I am having a few problems with my queue.  I am using the
AgentCallbackLogin feature.  When the call comes to the user, it does
not “announce” the call to the agent.  It waits until you enter the “#”.
After you hit #. It will play the queue-support announcement to the
agent and tell them to press # if they want the call.  
 
The agent will have to hit # multiple times if they want the call to
come through.
 
Any suggestions?
 
Tim.
 
 
Extenstions.conf
 
exten => 999,1,AgentCallbackLogin(${CALLERIDNUM}|@default)
exten => 999,2,Hangup
 
exten => 1,1,Playback(welcome)
exten => 1,2,SetVar(QUEUE_PRIO=10)
exten => 1,3,Queue(cssupport|t||queue-support|120)
 
Queues.Conf
 
[cssupport]
music = random
announce = queue-support
strategy = rrmemory
context = exitqueue
timeout = 45
retry = 10
wrapuptime=60
maxlen = 2
announce-frequency = 60
announce-holdtime = yes
announce-round-seconds = 10
queue-youarenext = queue-youarenext             
queue-thereare  = queue-thereare                
queue-callswaiting = queue-callswaiting        
queue-holdtime = queue-holdtime                 
queue-minutes = queue-minutes                  
queue-seconds = queue-seconds                   
queue-thankyou = queue-thankyou                 
queue-lessthan = queue-less-than                
joinempty = no
leavewhenempty = yes
member => Agent/309
member => Agent/311
 
CLI>
  -- Executing Playback("Zap/1-1", "welcome") in new stack
    -- Playing 'welcome' (language 'en')
    -- Executing SetVar("Zap/1-1", "QUEUE_PRIO=10") in new stack
    -- Executing Queue("Zap/1-1", "cssupport|t||queue-support|120") in
new stack
    -- Started music on hold, class 'random', on Zap/1-1
    -- Stopped music on hold on Zap/1-1
    -- Playing 'queue-youarenext' (language 'en')
    -- Told Zap/1-1 in cssupport their queue position (which was 1)
    -- Playing 'queue-thankyou' (language 'en')
    -- Started music on hold, class 'random', on Zap/1-1
Nov 13 23:28:26 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is
answering queue 'cssupport'
Nov 13 23:28:36 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is
answering queue 'cssupport'
Nov 13 23:28:47 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is
answering queue 'cssupport'
Nov 13 23:28:57 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is
answering queue 'cssupport'
Nov 13 23:29:08 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is
answering queue 'cssupport'

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