[Asterisk-Users] New Strategy in App_queue

[Nathan Bowyer]

On Mon, 08 Nov 2004 15:05:33 +0800, el Flynn <el_flynn at lanvik-icu.com> wrote:
> Nathan Bowyer wrote:
> > Doesn't seem to work for me that way.  Anyone else got any ideas?
> >
> > When I look at the code, it looks like copying what roundrobin does,
> > then simply removing the pos whenever you complete a call (or one
> > abandons) would "reset" the queue back to its original state.  I can't
> > seem to accomplish this, though.
> >
> 
> What about assigning penalties to the agents? The agent to call first
> would have the lowest penalty, increasing as you add agents to the list.
> 
> Flynn

While it does put them in the correct order this way, it seems to have
a hard time progressing in penalties.  Phone one will ring many many
times, and if no one answers it will simply keep ringing.  I suppose I
could play with the metrics and penalties, making the second ring
place the second phone as the lowest metric (the phone to be called). 
I'll have to check that out.

Is anyone interested in something like this, or is this a change I
should just keep to myself? :)

Thanks,
Nathan