[Asterisk-Users] Good ringing plans for small office

[Ryan Courtnage]

On Wed, 2004-03-11 at 11:11 -0500, Christopher TenHarmsel wrote:
> At the place I work we're using Asterisk to run our in-office phone 
> system.  We have about 15 employees and a total of about 5 hard phones.  
> Right now when asterisk receives an incoming call, it rings all 5 
> phones, because we don't really have a "receptionist".  I was wondering 
> if anyone has had a similar situation and might be able to suggest some 
> better approach to ringing the phones?  I don't really know what I have 
> in mind, just kind of looking for what other people in similar 
> situations might have done.

Have you considered using an auto-attendant to pick up all incoming
calls?

Another strategy is to ring the phones of those who normally answer
first, and then fail-over to the remaining phones if nobody picks up.
If nobody wants to answer the call at all, let the auto attendant take
care of it.

Have a look at the AMP project (http://amp.voxbox.ca).  It gives GUI to
configuring call handling strategies like these.  It might be a good fit
for your organization.

Cheers

-- 
Ryan Courtnage
Director & CTO
Coalescent Systems Inc
403.244.8089
www.coalescentsystems.ca