[Asterisk-Users] how to record all agent calls

[Jeff Crews]

I want to record incoming calls that are queued when the call is connected 
to an agent.

I added the following lines to agents.conf before the list of agents:

; Enable recording calls addressed to agents. It's turned off by default.
recordagentcalls=yes
;

;The format to be used to record the calls
;wav, gsm, wav49.

; By default its "wav".
recordformat=gsm
;
; Insert into CDR userfield a name of the the created recording
; By default it's turned off.
createlink=no
;
; The text to be added to the name of the recording. Allows forming a url link.
;urlprefix=http://host.domain/calls/
;
; The optional directory to save the conversations in. The default is
; /var/spool/asterisk/monitor
;savecallsin=/var/calls

and added to the queues.conf file:

; monitor-format = gsm|wav|wav49
monitor-format = gsm

...and then issued the reload command in the Asterisk CLI console.

I even created the /var/log/asterisk/monitor directory because it did not 
exist.

Is there something else that needs to happen to record calls between agents 
and callers so you can hear both sides of the conversation?

Thanks in advance.


---
Jeff Crews
Eastern Oregon Net, Inc.
La Grande Oregon
Email jcrews at eoni.com
Voice 541-963-2625 or 800-785-7873,  extension 11
personal efax 503-907-6704, standard company fax 541-962-7818
web http://home.eoni.com         
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