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<font size=3>I want to record incoming calls that are queued when the
call is connected to an agent.<br><br>
I added the following lines to agents.conf before the list of
agents:<br><br>
; Enable recording calls addressed to agents. It's turned off by
default.<br>
recordagentcalls=yes<br>
;<br><br>
;The format to be used to record the calls<br>
;wav, gsm, wav49.<br><br>
; By default its "wav".<br>
recordformat=gsm<br>
;<br>
; Insert into CDR userfield a name of the the created recording<br>
; By default it's turned off.<br>
createlink=no<br>
;<br>
; The text to be added to the name of the recording. Allows forming a url
link.<br>
;urlprefix=http://host.domain/calls/<br>
;<br>
; The optional directory to save the conversations in. The default
is<br>
; /var/spool/asterisk/monitor<br>
;savecallsin=/var/calls<br><br>
and added to the queues.conf file:<br><br>
; monitor-format = gsm|wav|wav49<br>
monitor-format = gsm<br><br>
...and then issued the reload command in the Asterisk CLI
console.<br><br>
I even created the /var/log/asterisk/monitor directory because it did not
exist.<br><br>
Is there something else that needs to happen to record calls between
agents and callers so you can hear both sides of the
conversation?<br><br>
Thanks in advance.<br><br>
<x-sigsep><p></x-sigsep>
---<br>
Jeff Crews<br>
Eastern Oregon Net, Inc.<br>
La Grande Oregon<br>
Email jcrews@eoni.com<br>
Voice 541-963-2625 or 800-785-7873, extension 11 <br>
personal efax 503-907-6704, standard company fax 541-962-7818 <br>
web
<a href="http://home.eoni.com/" eudora="autourl">http://home.eoni.com</a>
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