[Asterisk-Users] Cisco 7960 SIP Images

Mon Mar 29 15:39:04 MST 2004

A license for a used 7960 is about a $115 hickey.  Ouch.

http://www.z-buy.com/product.asp?item=ET-SWCCMUL7960

As they say in Vegas, thanks for playing.

John

On Mon, 2004-03-29 at 15:14, Roderick Montgomery wrote:
> > According to Iain Stevenson:
> > > 
> > > Welcome to the very much less than wonderful world of Cisco software 
> > > support.  When will those guys simply make the software downloadable 
> > > straight away from their website for a modest fee?
> > 
> > According to Chris HARIGA:
> > If you pay 8 USD for 1 year support you can download the image :)
> 
> 
> That may be true, but before downloading, you must first agree that you're
> licensed for the software image. Cisco presumes that paying customers will
> do the right thing. You also agree, by the way, that you will pay for the
> license on demand if it is determined that you downloaded an image for which
> you are not licensed.
> 
> As an Account Manager for a Cisco Premier Partner (with IP Telephony
> specialization) *and* an Asterisk user/administrator/enthusiast, I see a lot
> of confusion and grumbling within the Asterisk community about Cisco's
> licensing, pricing, and support. Hopefully I can correct some misconceptions
> about all three. 
> 
> ###
> ### Cisco sells software
> ###
> 
> First, understand that Cisco considers themselves a software company. Yes,
> they manufacture tons of hardware, and do millions in R&D each year, but
> most of the magic happens in software. It is fallacy to assume that the
> software is free of charge, or comes free with a hardware purchase, or that
> all future software updates are available for $8/year. By contrast, Digium
> sells telephony hardware while the Asterisk software is free of charge.
> That's a perfectly legitimate business model, but it's not Cisco's.
> 
> New Cisco products are sold only one of two ways - direct from Cisco, or
> through one of Cisco's Channel Partners. Use the following to locate a
> legitimate Cisco Channel Partner:
> <URL:http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp>
> 
> ###
> ### Hardware != Software
> ###
> 
> Cisco IOS Software, phone firmware, etc. is normally bundled with hardware
> at the time of purchase, because, frankly, the hardware isn't really of much
> use without software. You may resell the hardware (which, looking at eBay,
> happens frequently), but the software license DOES NOT transfer from one end
> user to another. There are only a few exceptions to this rule, such as for
> business affiliates, mergers, acquisitions, lease buyouts, and outsourcing
> arrangements.
> 
> Under normal circumstances, if you buy Cisco hardware from anyone OTHER THAN
> Cisco or a Cisco Channel Partner, the hardware does NOT come with a software
> license. That must be purchased separately by the end user. Translation:
> eBay buyers beware! Every time a piece of Cisco equipment is sold as
> "previously owned" or used, and requires any Cisco software, a new software
> license needs to be purchased. See the following for more details:
> <URL:http://www.cisco.com/warp/public/765/products/usedEquipmentResources.shtml>
> 
> ###
> ### SMARTnet Support
> ###
> 
> Cisco SMARTnet support is optional and completely separate from hardware
> purchase and software licensing. SMARTnet support provides rapid access to
> vital information and assistance when you need it, including:
> 
> * Registered access to Cisco.com for online tools and technical assistance 
> * Access to the Cisco Technical Assistance Center (TAC) 
> * Cisco IOS Software updates 
> * Advance Replacement of failed hardware 
> 
> SMARTnet is offered with or without onsite assistance (great for busy staff
> or unstaffed remote offices), and at three service levels: 24x7x4, 8x5x4,
> and 8x5xNBD (Next Business Day). Each product (IP phone, router, switch)
> falls into a service category that determines the pricing level for
> SMARTnet.
> 
> For Cisco operating systems such as Cisco IOS and CatOS, all software
> updates for licensed feature sets for your covered platform are included in
> the basic SMARTnet. Software updates include bug fixes and maintenance,
> minor, and major releases within a feature set. No additional charge for
> updates is warranted as long as the product remains under Cisco SMARTnet
> coverage.
> 
> For more info on SMARTnet, see:
> <URL:http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2978/serv_home.html>
> 
> ###
> ### Pricing Tailored to Your Needs
> ###
> 
> With such a range of options, Cisco pricing reflects your feature
> requirements and support needs.
> 
> * Have you purchased used hardware off eBay and need the latest software?
> There's an inspection and relicensing process that can make your gear fully
> legit.
> 
> * Do you need a Cisco IP Phone with a SIP software image and no ongoing
> support? No problem.
> 
> * Do you require IP-only IOS rather than VPN/Firewalling IOS? The former is
> more affordable than the latter.
> 
> * Do you need 24x7x4 onsite support for a lights-out remote office 823 miles
> from your IT staff? We can cover that, too.
> 
> 
> 
> Cisco makes some great products -- I think my 7920 phone is amazing -- but
> their software is not free, and their support is priced separately. If you
> want support on your phone, switch, router, whatever... feel free to give me
> a call or email off-list. If you have questions about licensing for hardware
> that you're purchased, feel free to ask. If you want a different software
> load (SIP vs. SCCP), let me know. There are legitimate ways to do all these
> things. Just don't purchase used hardware, no software license, no support,
> and then expect free software updates to rain down in perpetuity.
> 
> --
> Roderick Montgomery   <roderick.montgomery at info-engineering.com>
> Account Manager            phone 256-713-5356   fax 256-864-0932
> Information Engineering    web  http://www.info-engineering.com/
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