[Asterisk-Users] If you know your party's extension # please dial it now ...

[willy at yponeinc.com]

Please elaborate ...
----- Original Message Follows -----
> You don't have to avoid using an option 3 when even if
> extensions are 3XXX 
> 
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com 
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf
> > Of  Rich Adamson
> > Sent: Sunday, March 21, 2004 4:19 PM
> > To: Asterisk Users
> > Subject: Re: [Asterisk-Users] If you know your party's 
> > extension # please dial it now ...
> > 
> > > I've built the usual "press one for sales, 2 for
> > > support" IVR which  works fine but I'm having
> > > difficulty in allowing callers to type in  whole
> > > extension numbers. 
> > > My internal extn ranges are 3xxx and 4xxx. I have
> > pasted  the IVR below 
> > > (just in case someone wants one). The welcome message 
> > states callers 
> > > should type in the extension number they want or
> > choose  from the options.
> > > It seems though that one can only press one number
> > > before the IVR  moves to the next step.
> > > 
> > > I'm starting to think that if my extn's are 3xxx and
> > 4xxx I  can't have 
> > > any menu choices beginning with 3 or 4. Would this be 
> > correct? If so 
> > > how does the received DTMF break out of the IVR and
> > get  matched to the 
> > > relevant dialplan entry?
> > > 
> > > 
> > > [mainmenu]
> > >  exten => s,1,Answer
> > >  exten => s,2,SetMusicOnHold(default)
> > >  exten => s,3,DigitTimeout,3
> > >  exten => s,4,ResponseTimeout,5
> > >  ;SAI menu - 1 for tech support, 2 for voicemail, 3
> > > for echo test   exten => s,5,Background(welcomemsg) 
> > > exten =>  s,6,Background(choosemsg)
> > > 
> > >  ; Sales
> > > exten => 1,1,Dial,SIP/3400|20
> > > exten => 1,2,Voicemail(3400)
> > > exten => 1,3,Goto(mainmenu,s,60
> > > 
> > 
> > Mark,
> > 
> > Here's a partial copy of my ivr, and I too am using the
> > 3xxx  extensions.
> > Notice I avoided use of option 3 in the ivr menues.
> > 
> > [bus-ivr-main]
> > exten => s,1,Wait,1
> > exten => s,2,Answer
> > exten => s,3,DigitTimeout,5
> > exten => s,4,ResponseTimeout,20
> > exten => s,5,Background(npi-greeting)  ; "Thanks for
> > calling  press 1 for"                  
> > 
> > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => 
> > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services
> > exten  => 2,2,Voicemail2(u3000) exten => 2,102
> > ,Voicemail2(b3000)  exten => 2,103,Hangup
> > exten => 8,1,Goto(npilist|s|1)        ; Company
> > directory list exten => 9,1,Goto(npitest|s|1)        ;
> > VoIP Testing Menu 
> > Rich
> > 
> > 
> > 
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Willy Wouters
ypOne Publishing