[Asterisk-Users] NuFone?

[Robert Hajime Lanning]

<quote who="ast at uc9.net">
> I have used both VoicePluse and Nufone. I have to say that the support and
> the service I have gotten from NuFone is second to none.  They are quick to
> respond, they had me up in no time.

I have Nufone and I would have to say, their network is top.  I have not had
any network outages, delays, or otherwise.

Their business side (and trouble shooting) is not ready for prime time.

Issues:
  o NO BILLING!
  o no detailed accounting
  o no way to check your account other than emailing a request.
    - I may setup a cron job to request my account ballance once a week.
  o I couldn't dial 800 numbers via Nufone (IAXTel and PSTN worked)
    - I had forwarded him all pertinent information from my configs - All I
got from support was, "Everyone else can." and "I can't reproduce
      it" and "we treat 800 the same as all other US calls", even after I had
suggested that it wasn't him, it was the carrier he passes the call to.
    - I finally figured out that his carrier requires exactly 10 digits in the
      callerID, for tollfree numbers.  This requirement does not exist for any
other US number.

I am wondering when Nufone will get serious about being a business with
customers to be responsible to.

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       -MCP