[Asterisk-Users] Pickin up a call from another user

[Matteo Rancilio]

Hi,

I have Asterisk environment with the following rules:

Asterisk answer to an incoming call and Dial Operator A,
After 15 seconds if Op A doesn't answer * will dial Op B,
If even Op B will not answer * will call a group of users.

Now, what I also need but I don't know how to implement the rule is the 
ability to pick up a call if we already know that Op A is not available 
at the moment
In few words, if Op B already knows that Op A is away should pick up the 
call without waiting the first 15 seconds. The same should be for the 
group of users.

Any suggestions?