[Asterisk-Users] ACD & autologoff problem

[Jim Archer]

Hi All, I am wondering if anyone has seen this particular problem.  We're 
running Asterisk 0.7.2 on a Debian Sid system (using the Debian package). 
I have a queue set up with 4 Zap channels using a TDM400P card.  I have 
also tried this with soft phones using iaxComm, and the problem appears to 
be the same (or at least the symptom is the same).

I have set this up so that agents can log in using the AgentCallbackLogin 
application like this:

exten => 5300,1,AgentCallbackLogin(@default);
exten => 5300,2,Hangup()


When we start Asterisk, 4 agents log in.  If one walks away, they are 
logged out because I have the autologoff parameter set to 12 seconds.  This 
allows the call to go the the next agent in sequence.  (if I don't use this 
parameter, the agent's phone rings forever, and other calls remain stacked 
up in the queue).

So far, so good.  However, when the logged off human agent returns from the 
bathroom of lunch or whatever, they log back in.  Asterisk will send a call 
to them, and it will say it is ringing the channel on the console.  Problem 
is, the phone never actually rings, and so they get logged back off again. 
The only way to clear this is by restarting Asterisk.

Has anyone else experienced this and if so, is there an error on my part?

Thanks...

Jim