[Asterisk-Users] Do people actually answer questions here?
akohlsmith-asterisk at benshaw.com
Tue Jun 29 05:29:08 MST 2004
On Tuesday 29 June 2004 02:42, Ralf Van Dooren wrote:
> But instead of complaining about the lack of -findable- documentation,
> one can try to enhance existing documentation. That's the power of
> Open Source. As I am not a coder, I'll be trying to help the
> community by making the documentation better, especially for 'new
> bees' like me.
This is where I have a problem.
The documentation is centered on voip-info.org and on Asterisk's plainly
marked "Documentation" link. It's been 32000 messages since I've signed up
but I am *positive* that BOTH links are provided on the autoresponder when
you sign up to this list.
How crystal-effing-clear must things be for people to go and look for
themselves before complaining on this list? Must we make the list moderated
and autorespond with pre-fab Google searches that the asker simply has to
click on and save themselves the trouble of writing the query into Google's
search window themselves?
I'm serious here -- voip-info.org's search engine works. Google works. For
newbies yes they may have some trouble with the incantations but that's why
they should not be diving in headfirst and then bitterly complaining that
nothing works on the list. READ, dig around voip-info and asterisk's site.
There's a WEALTH of knowlege there and most of it is not cryptic. A lot of
it is even geared to newbies.
Perhaps a glossary would be helpful but every day I start to think that basic
research skills should be a prerequisite before being allowed to play with
any OSS project. It's frustrating for the newbie, frustrating for the
experts and all around a bad thing. You'll never have enough documentation
to satisfy some people because they don't want to educate themselves; they
want to ask questions and get personalized answers. We do that too, for a
price. That's what consulting is all about.
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