[Asterisk-Users] Polycom IP 500 Voicemail

[Russ Beaupre, P.E.]

Wiley E. Siler wrote:
> Hello All,
> I have some Polycom IP 500 phones that I would like to have configured 
> for direct dialing to our voice mail system.  So far I have been unable 
> to get the hard button labeled Voice Mail to connect to Asterisk without 
> first passing through the message center prompts.  I have followed all 
> the Admin Guide instructions regarding the phones .cfg files and using 
> up.bypassInstantMessage="1" up.oneTouchVoicemail="1" in the XML to no 
> avail.  Has anyone been able to get a Polycom 500 to use the hardbutton 
> to retrieve voice mail and drop directly into voice mail without going 
> through all the menus?
>  
We programmed line 3 (line 6 on the IP 600s) on each phone with its own 
context/registration and set the IP 500 to auto dial into voicemail.

extensions.conf:

[voicemail]
exten => 5501,1,voicemailmain2,s${CALLERID}@vmcontext

The phone.cfg file has a setting for autodial.  I assume you can get a 
phone registered, but make sure dtmfmode is set to inband and set a 
mailbox= line to get MWI working.

-rb