[Asterisk-Users] How to 'Dial' a Parked Call ?

[Seth Remington]

Hi Vince,

	If I have a call parked on 701 (for instance) and call another
extension to let them know they have a call... I can hit #701 to
immediately transfer them to the parked call. I have never dialed an
outside number (only internal office extensions) but I don't see why it
would make any difference to *.

-Seth 

On Tue, 2004-07-13 at 15:19, Zarjazz wrote:
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> Hiya.
> 
> I've been using * for a while now and everything is working fine (but
> then I'm only using basic features :) However I have to make a change to
> the setup to allow a new feature for the users.
> 
> Basically I have a few people on the * box using the current agent /
> queue system where I create a call file into the spool directory so they
> can make outbound calls to customers from a simple web page. But now I
> need to add the feature of transfering an active call to an outside line
> (another office) BUT the 'agent' needs to talk to the person at the
> other office first to give them some basic customer details.
> 
> So my idea was for the agent to place the customer on park, dial the
> outside line as normal then 'invite' the outside call to the parked
> extention once they have finished their bit.
> 
> My problem is I can't for the life of me work out how to do the last
> stage. Parking - no problem, dial outside line - no problem, but how do
> I transfer the active call to an existing parked extention so they can
> continue the conversation?
> 
> Any suggestions would be very welcome!
> 
> Vince.
> 
> 
> 
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-- 
Seth Remington
SaberLogic, LLC
661-B Weber Drive
Wadsworth, Ohio 44281
Phone: (330)335-6442
Fax: (330)336-8559