[Asterisk-Users] Penalty in queues.conf

[Steve Hanselman]

It's so you can have agents that are less likely to take calls (e.g. imagine
a sales queue, you'd have the sales people with no penalty, you might have
the receptionists with a penalty of 1 and us propeller heads in technical
support with a penalty of 2).

The technical support people would only be offered a call from the sales
queue if all the sales people and the receptionists were busy.

Steve


-----Original Message-----
From: Isamar Maia [mailto:isamar at isamarmaia.org] 
Sent: 04 July 2004 10:52
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Penalty in queues.conf



I have already read explanation about that in some places but I don't have
still a clear image about the meaning of Penalty parameter inside of
queues.conf
What means that?

Thanks,

Isamar


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