[Asterisk-Users] Call Queues

[dkwok]

I have setup AgentCallbackLogin and the agents have been logged in 
successfully.

However when calls are queued and an agent picks up the call. It just 
hang up the call.

On the command console it does say the agent "agent 1001 hang up on 
customers. they must be pissed off". I agreed.

My queues.conf file:
[agents]
ackcall=no
agent => 1001,1001,xx ss

My queues.conf file:
[incoming]
announce = incoming
strategy=ringall
musice = default
member => Agent/1001
member => Agent/1002

My extensions.conf :

exten => 28,1,AgentCallbackLogin(|@local)
exten => 29,1,Queue(incoming)

In order to annonce to agent the correct queue does it have to have a 
gsm file to playback the name of the queue ie "incoming" in this case?


-- 
David Kwok

Iaxtel/FWD # 17001813482 ext 1002
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