[Asterisk-Users] Has Nufone gone belly-up

[Walt Reed]

On Mon, Jan 26, 2004 at 12:40:57AM -0500, Jeremy McNamara said:
> David Liu wrote:
> 
> >I don't use Nufone.  But just seeing Jeremy's reply make me want to say
> >something.  As an outsider, if the attitude is "No messages were ever
> >received from you, thus we never called you back." or "How quickly you
> >forget that...."  It makes a customer wonder the attitude the staff at
> >Nufone has.  Again I am just speaking from an outsider perspective.  To 
> >have
> >good service, it is very important to be patient and explain things.  Never
> >get angry with your customer and don't show it.  Just my advice.
> 
> Our network and services speak for themselves.   If they don't like my 
> attitude after they publicly flame us they can find another provider, I 
> really don't care.

I'm another outsider just reading this entire thread and Jeremy's
replies. NuFone could have the best service on the planet, but I would
NEVER do business with a company that has this kind of attitude. People
have a choice in which companies they do business with. Why would they
do business with a company that get's hostile when problems arise?

Jeremy: just a little hint of advice. Check the attitude. It makes you
and your company look very bad. Maybe you just had a bad day: we all
have them. You still probably have a chance to recover with a good
professional response to the thread (not my message...)