[Asterisk-Users] Has Nufone gone belly-up

[Sathya]

Folks,

Thanks for brick bats as well as back rubs :)

I started this thread, so I have to close it.

I deal with many customer in my work and they are never wrong. I always
learn from them. If a customer sign-up with me and if I can't offer the
service immediately, I am loosing my opportunity, so I follow each and every
customer until their services are up and running. I keep a database of all
my customers, and I have multiple ways of communicating with them.

So, I had high expectations :(

I hope NuFone will soon have a customer interface, so that customers would
have some identity other than an email from paypal.

Friends, so I got a response from NuFone Sales.

This is just the start, hope I will get a rock solid service.

Cheers

Sathya




Message: 8
Date: Sun, 25 Jan 2004 21:06:48 -0500
From: Jeremy McNamara <jj at nufone.net>
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] Has Nufone gone belly-up
Reply-To: asterisk-users at lists.digium.com

Sathya wrote:

>Folks,
>
>I've ordered a new account from Nufone last month. Transferred money to
>Nufone through their paypal account. I had communication with Nufone sales
>up until two weeks back. Since then there were no replies to my emails.
>
>

How quickly you forget that I assigned you a toll-free number which had
already been taken by someone else, due to a provisioning issue..  This
problem was then resolved immediately by issuing you another toll-free
number by sending and email to your paypal address, which is invalid,
because it bounced.  If you do not keep paypal updated with a valid
email address, how am I supposed to email you important account
information?  Then how can I sure I am sending this information to the
appropriate person?


Jeremy McNamara