[Asterisk-Users] Mailing list growth

[Iain Stevenson]

--On Thursday, January 8, 2004 11:25 am +0100 "Olle E. Johansson" 
<oej at edvina.net> wrote:

> Well, mailing list growth is not only a good thing. It's getting almost
> impossible to handle. As I've stated before, we need to change
> Asterisk.org so we can help people in a better way and avoid a lot of the
> repeating questions on the mailing list.
>
> There's a lot of people unsubscribing, just because of the amount of
> messages.
>
> Asterisk.org needs an FAQ, more documentation on line and ...
>

I think people tend to migrate to the list that seems the most active and 
post any question to it - on the basis that it has the greatest number of 
eyeballs hovering over it hence increasing the probability of a rapid 
response.  Not much you can do about that.  Asterisk, or more correctly, 
Digium has hardware as well as software components.  So the list has a mix 
of hardware support issues as well as software support issues - I think 
that adds a lot to the volume.

For me, the wiki has proved to be invaluable as I've experimented with AGI 
and the manager interface (I must add some comments to it on this .....). 
However, it really does need to be complemented by better documentation so 
that it's easier to understand exactly how some of the advanced features 
are used.  My usual error is to misunderstand how some feature of * 
responds because the documentation is ambiguous ... then I plunge into the 
code and waste a lot of time figuring out what is actually happening.

>From wet and windy Southern England,

  Iain