[Asterisk-Users] Call Rollover

[Steven Critchfield]

On Wed, 2004-01-07 at 11:01, Ryan R. Fligg wrote:
> Have a question about implementing Call Rollover with my current
> extensions.conf configuration.
> 
>  
> 
> [macro-stdexten]
> 
> exten => s,1,Dial(${ARG2},20)           ; Ring the interface, 20 seconds maximum
> 
> exten => s,2,Voicemail2(u${ARG1})       ; If unavailable, send to voicemail w/ unavail announce
> 
> exten => s,3,Goto(default,s,1)          ; If they press #, return to start
> 
> exten => s,102,Voicemail2(b${ARG1})     ; If busy, send to voicemail w/ busy announce
> 
> exten => s,103,Goto(default,s,1)        ; If they press #, return to start
> 

> [technicalmenu]
> 
> exten => s,1,Ringing
> 
> exten => s,2,Wait,2
> 
> exten => s,3,Goto(SDSextensions,204,1)
> 
> exten => s,4,Goto(SDSextensions,206,1)
> 
> exten => s,5,Goto(SDSextensions,207,1)
> 
> exten => #,1,Goto(mainmenu,s,4)

Goto's are one way and will not return to your local logic. Secondly,
your Macro handles voicemail for busy and unavailable and therefore
there wouldn't be a return like you are normally expecting. You may wish
to look into pickup groups and call groups so you can get this out to
the technical group quickly. Or there is the option of ringing every
phone in the group till someone picks up. At the time that someone picks
up, all phones will stop ringing. You could also look into agent logins.
This would keep a phone from ringing if the support person isn't there
to answer it and therefore delaying the caller more.

> [SDSextensions]
> 
> include => macro-stdexten
> 
> exten => 201,1,Macro(stdexten,${KHVM},${KH})
> 
> exten => 202,1,Macro(stdexten,${BOVM},${BO})
> 
> exten => 203,1,Macro(stdexten,${GOVM},${GO})
> 
> exten => 204,1,Macro(stdexten,${DWVM},${DW})
> 
> exten => 205,1,Macro(stdexten,${RFVM},${RF})
> 
> exten => 206,1,Macro(stdexten,${BRVM},${BR})
> 
> exten => 207,1,Macro(stdexten,${CGVM},${CG})
> 
> exten => 208,1,Macro(stdexten,${AGVM},${AG})
> 
> exten => 209,1,Macro(stdexten,${MDVM},${MD})
> 
> exten => 300,1,Macro(stdexten,${TRVM},${TR})
> 
>  
> 
> Conventions used in my Macro stdexten lines: 
> 
> InitialsVM = SIP address
> 
> initials = extension 
> 
>  
> 
> Example for user John Doe:
> 
> JD=SIP/JohnDoe
> 
> JDVM=400
> 
>  
> 
>  
> 
> My issue is that I want any calls coming into my [technicalmenu]
> context to rollover after a period of time to the next extension, 206,
> and then to 207.  If none of these
> 
> extensions pickup I want the call to route back to the initital
> extensions voicemail.  I am using the stdexten macro to implement the
> busy and unavailable voicemail automation.  I am using the Goto
> statements to goto the [SDSextensions] context and use the stdexten
> macro.  I want to know if there is a way with my current
> implementation to enter the technical menu -> follow the first
> extension to my [SDSextensions] context -> execute the stdexten macro
> and then have that macro timeout without going to voicemail and then
> execute the other extensions until the last extension is executed and
> then return to the first extensions voicemail.
> 
>  
> 
>  
> 
> System Information:
> 
> Asterisk CVS version: 12/11/2003-12:22:41
> 
>  
> 
> System: 
> 
> Dell Dimension 8300
> 
> Pentium 4 2.8GHz
> 
> 512 Mb memory
> 
> 120 Gb hard drive
> 
>  
> 
> 3 X100P Cards
> 
> 1 DSL Line
> 
> 3 POTS
> 
>  
> 
> 6 Snom200 Phones
> 
>  
> 
> Thanx in advance, this list has been very helpful, keep it up!
> 
>  
> 
> Ryan R. Fligg
> 
>  
> 
> Secured Digital Storage, Inc.
> 
> 104 SW 4th St.
> 
> Des Moines, IA 50309
> 
> Phone: (515)-244-6290
> 
> Cell:     (720)-841-5802
> 
> Website: www.dstorage.com
> 
> E-Mail: rfligg at dstorage.com
> 
>  
-- 
Steven Critchfield  <critch at basesys.com>