[Asterisk-Users] This newbie gives up for now - sadly

[Derek]

I was worried about how to implement call transfer as well. We are 
about to go live with our * system and replace a Merlin Legend. In the 
midst of searching on how to do this, I realized that the phones had 
"transfer" and "blind transfer" soft-keys (Cisco 7940 w/ 6.0 SIP). * 
handled this perfectly and I didn't have to do a thing.

I guess what I'm saying is from the start, * continues to surprise and 
impress. If you put in the time to learn it, you will be rewarded with 
a feature-rich system that can go head-to-head with the commercials 
system out there.

-D

Derek Irwin
Director of IT
IncredibleFresh Inc.
Naples, FL

On Jan 5, 2004, at 2:44 PM, John Coll wrote:

> This newbie has been trying out Asterisk. It has been both a) 
> surprisingly
> painful and b) impressive in terms of helpful support from other users.
>
> Having got two phones to communicate and then got voicemail MWI going
> (neither painlessly) I decided the next step was to implement call 
> transfer
> as per nearly all commercial PBX systems i.e.
>
> 	hold call
> 	consult another extension
> 	either exit and let the two speak
> 	or get back the original caller
>
> - an utterly fundamental office procedure on a PBX.
>
> And I've spent the requisite few hours on Google and all the docs I 
> have
> printed out. Eventually I found the thread "transfer with three-way 
> calling"
> (circa Mon, 15 Dec 2003 20:45:08 -0600)  and it seems that I can't do 
> that
> basic operation in Asterisk.
>
> I found comments like
>
> "This is where it might come down to redesigning the way calls are 
> dealt
> with in an organization. Sometimes new phone systems do this, and 
> hopefully
> the company sees new efficiencies with dealing with the customer in
> general."
>
> unhelpful and out of touch with user's and managers needs: new 
> products that
> replace old should not require significant retraining to perform 
> functions
> that are well understood and heavily used.
>
> I agree that Asterisk needs to deliver an out of the box and well 
> documented
> solution for a fully featured (say 2+10) PBX and, as it clearly does, 
> have
> an army of well informed specialists able to implement and maintain 
> more
> complex systems.
>
> I have no interest in whining, I am much more keen to contribute and 
> was
> considering documenting what I have found actually works on a website 
> to
> help other newbies to get going but I think its time to give up and 
> re-visit
> Asterisk in some months time. I am really disappointed not to be able 
> to use
> asterisk now.
>
> Thanks to those who helped me get as far as I did. I am sure this is 
> going
> to be a killer app.
>
> regards
>
> john
> ---------------------------------------------------------
> John A Coll, Director, Connection Software
> 391 City Road, LONDON, EC1V 1NE, UK
> Tel: 020 7713 8000 From outside UK Tel: +44 20 7713 8000
> Fax: 020 7713 8001                 Fax: +44 20 7713 8001
> Email: john.coll at csoft.co.uk       Web: www.csoft.co.uk
> PGP Public Key from keyserver
>
>
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