[Asterisk-Users] Cannot transfer after queue agent picks up call

[steve szmidt]

I have not been able to find anything that relates to this problem. The agents 
are using Cisco phones.

Calls goes into a queue. but once an agent picks it up it cannot be 
transferred. However if they call directly to the agents extension it's not a 
problem transferring calls. 

It sounds like a misconfiguration but I cannot see what's wrong. Any takers?

-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin