[Asterisk-Users] Call Queuing

[Ric Searle]

Hello,

I've spent the last few days installing asterisk, and the support and 
documentation available here and on the wiki has been exceptional.  I 
have now configured an E100P, with about 20 internal SIP extensions 
(snom 190), and a handful of international SIP extensions.  Everything 
is working well - thank you.

I now have a requirement to implement some simple call queuing.  The 
scenario is this.  This is only one operator (agent), who cannot be 
off-hook all the time.  There are two DDIs, one is for 'valued' 
customers, and ensures that they are placed in the queue with a higher 
priority.  I have achieved this already.  My questions are:

- At the moment, the agent must log in by dialling an extension and 
entering their password.  Is there a way that the agent (SIP extension) 
can be always logged in?  I guess their phone should just keep ringing 
if they're away from their desk.

- Is there a way that the agent can be notified, maybe by a stutter 
tone(?), when there is a higher-priority caller in the queue?

I'm still very new to asterisk, so I'm hoping that this can be achieved 
through the dial plan rather than a custom application.  Any assistance 
would be greatly appreciated.

Ric Searle
--
Dialogue Communications Ltd.
http://www.dialogue.net