[Asterisk-Users] Queue Announcement not until after # accept call pressed

[Andrew Brown]

When using the callback feature on agents I notice that when the queue calls
one of the agents and the agent picks up the call they hear nothing until
pressing the # to accept the call.

Only then does my announcement play back to the agent after which the call
is immediately connected.

Is there a way to have the announcement played to the agent before they
press # to accept. I have ackcall=yes in agent.conf

Can't find anything on the wiki.

Thanks

Andrew


[exten.conf]

exten => s,1,Answer
exten => s,2,background(custom/100)

; Sales
exten => 1,1,ringing(2)
exten => 1,2,playback(custom/101)
exten => 1,3,queue(sales)

[queue.conf]

[default]
;
; Default settings for queues (currently unused)
;

[sales]


music = default

announce = sales_queue    ; This not played until after # pressed .. How can
i get announce to play as soon as call answered?

announce-frequency = 20

strategy = roundrobin

timeout = 15

retry = 5

maxlen = 0

member => Agent/7001
member => Agent/7005