[Asterisk-Users] call queue help

[Andrew Thompson]

defiance wrote:
> Guys I am having some serious issues with my call queue and
> Management is breathing down my neck pretty bad, and I am running out
> of ideas.  
> 
> I have a single queue for my tech support department. I originally
> was using the AgentCallbackLogin for them and it tested out great on
> our testing weekends, but it hasn't worked out since. It would only
> let one of them take calls at a time, no matter what I set the ring
> strategy to.    
> 
> So I set an extension up to do a dynamic login for them, this worked
> out for about a day or so and it has started doing the same thing.
> Plus it drops calls sometimes too. I don't have a dropped call
> problem anywhere else in the company so I am assuming it is the
> queue. Can't find anything strange (to me) in the logs, but they
> aren't the easiest on the eyes.     
> 
> So basically I need my queue to let all 4 of my tech guys login and
> take calls, and not drop the calls they do get. 

How about posting us some .conf files?

-----
Andrew Thompson
http://aktzero.com/