[Asterisk-Users] Sipura endpoints

[Mike Benoit]

	We have about 8 SPA-2000's and one SPA-3000 right now, and going to be
ordering about 10 more in the near future. We had one unit that was
"Dead on Arrival", it wouldn't make an ethernet connection, but it
turned out to be just an issue with the pins in the jack on the SPA2K
weren't high enough. 1 paperclip and 5 minutes later, I managed to raise
the pins and its been working flawlessly for the last couple months.

If its an actual hardware issue, you need to get an RMA number from the
company that sold it you, or maybe from Sipura, if they do that.

Sipura's email support has been some of the best I've ever run across.
I've sent them about 5 emails this month, and on average I got accurate,
straight to the point, fixed the problem responses in less then
15minutes. Compare this to Digium's email support that took on average
ONE WEEK just get a one sentence response that wasn't helpful at all.
But to there credit, after about one month of back and forth (and some
IRC conversations) they offered to upgrade my hardware at no cost. 

*Keep in mind that this is only MY experiences, Digium has done great
things for the community, and I wish them all the best. 

I even emailed Sipura a feature request on Aug 6/04 and got a beta
firmware implementing it on Aug 12/04. How's that for service? :)

There products are great, there service is great, I would recommend them
to anyone. Especially the SPA-3000, which I will be using to replace 12
X100P cards with as well. The price is right, Caller*ID works
_consistently_, echo is virtually gone, and volume is louder on the SPA-
3000 compared to X100P on the same line. (I'm in Canada too, so its not
a country issue) 


On Fri, 2004-08-20 at 07:43 -0500, Matt Schulte wrote:
> Anyone have experience with Sipura's? Anyone know if they offer a
> warranty? Would like opinions on these, good or flame. 
> 	
> 	We bought *one* to test with and it died, can't even get a
> response from Sipura "support". Could anyone recommend another device to
> replace these? Prefer 1 or 2 port design. 
> 
> Ty :-)
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-- 
Mike Benoit <ipso at snappymail.ca>