[Asterisk-Users] dialplan woes

[William Glynn]

> CONTEXTS....
> 
> [main context]
> --------Dial 1 for support 
> |	Dial 2 for special                                     
> |	Dial 3 sales                                           
> |	Dial 5 For sales                                       
> [support context]
> ; don't include main context
> |______________________________submenu
> 				Dial 1 for product a support
> 				Dial 2 for pdoduct b support
> 				Dial 3 for product c support
> [special context[
> [sales context]
> [and so on.]

To elaborate, try something like this:

[mainmenu]
exten => s,1,Background(greeting)
; ...
; Do your closed/holiday logic here, whatever

; Dialing 1-3 takes you to different contexts which have their own logic
exten => 1,Goto(support,s,1)
exten => 2,Goto(special,s,1)
exten => 3,Goto(sales,s,1)

[support]
exten => s,1,Background(product-support)

; Jump to [support-a] context which might give them a new menu
exten => 1,Goto(support-a,s,1)

; Only one guy knows product B, so send to his phone
exten => 2,Dial(SIP/1234)
...

--Will Glynn
Freedom Healthcare Group, Inc.