[Asterisk-Users] Re: Queue() with H option

[James Treleaven]

It seems I don't want the H-option, I want to use the Escape Context in 
queues.conf.  ('context = qoutcon' in this queues.conf example: 
http://asterisk.sohoskyway.net/Asterisk_Doc/current/docs-html/c634.html)

That solves my problem.  I will try and read the docs more carefully 
next time.  :-)

cheers,
James


James Treleaven wrote:
> Has anyone used the H option for Queue() with Callback queues?  I want 
> customers in my queues to be able to jump out to voicemail when they get 
> tired of waiting, but in my setup when I pretend to be a customer and 
> press '*' [when I am waiting in the queue] I see the message 'User hit * 
> to disconnect call.' but then just jump out to the outer loop where 
> queued callers wait to intermittently call those serving the queue.
> 
> Any advice will be appreciated.
> 
> thanks,
> James
> 
> 
> 
> *** my extensions.conf extracts ***
> ; Customer presses 9 to enter the help queue
> exten => 9,1,Queue(helpq.e|H)
> exten => 9,2,Voicemail(u4908)
> exten => 9,102,Voicemail(u4916)
> 
> 
> ; Login/Logout for Agents
> exten => 3001,1,AddQueueMember(helpq.e|SIP/${CALLERIDNUM});
> exten => 3001,2,Playback(agent-loginok)
> exten => 3001,3,Hangup
> exten => 3002,1,RemoveQueueMember(helpq.e|SIP/${CALLERIDNUM});
> exten => 3002,2,Playback(agent-loggedoff)
> exten => 3002,3,Hangup
> 
> exten => 3003,1,AddQueueMember(helpq.f|SIP/${CALLERIDNUM});
> exten => 3003,2,AddQueueMember(helpq.e|SIP/${CALLERIDNUM});
> exten => 3003,3,Playback(agent-loginok)
> exten => 3003,4,Hangup
> exten => 3004,1,RemoveQueueMember(helpq.f|SIP/${CALLERIDNUM});
> exten => 3004,2,RemoveQueueMember(helpq.e|SIP/${CALLERIDNUM});
> exten => 3004,3,Playback(agent-loggedoff)
> exten => 3004,4,Hangup
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>