[Asterisk-Users] Polycom registration

Tue Apr 27 12:02:08 MST 2004

Sweet! Thanks John.

I called ReviewVideo and talked to Dave who solved my problem in about 5
minutes.

Now I have a much more reliable contact for these phones.

-- 
Erik Barker

On Mon, 2004-04-26 at 23:40, John Baker wrote:
> Try the following:
> 
> 1) Return the conference stations from where you got them.  Get money
> back.
> 
> 2) Buy conference stations from Dave Petricig at Review
> Video.dpetricig at reviewvideo.com
> 
> 3) Get files from Dave's excellent support staff (human answers phone in
> three rings)
> 
> 4) Configure conference stations
> 
> 5) Drink a beer
> 
> 
> I singled out Review Video because I had good success with them, but the
> important thing here is never, ever buy any Polycom stuff from a dealer
> that doesn't know anything about sip phones except a low price.  Polycom
> is very hard to deal with directly and you'll never get the firmware and
> other stuff you need to get these things running without a good dealer
> to back you up.
> 
> John
> 
> On Mon, 2004-04-26 at 21:20, Erik Barker wrote:
> > You can also find very valuable information here:
> > 
> > http://www.voip-info.org/wiki-Polycom+Phones
> > 
> > This helped to get me started with the Polycom IP600 phones and provided
> > all the firmware/config files, DHCP configs, etc that I needed.
> > 
> > Now, if I could simply find the firmware files etc for the Polycom
> > Soundstation IP 3000 conference stations!!
> > 
> > Polycom does not want to provide any of these files to me unless I
> > become a solutions partner (which they say I cannot for some reason).
> > 
> > I just bought 2 conferencing stations, and now have no support or
> > upgrades for these units :(
> > 
> > Anyone have these files?
> > 
> > 
> > -- 
> > Erik Barker
> > 
> > 
> > On Fri, 2004-04-23 at 13:56, John Baker wrote:
> > > Keep reading the instructions.  You simply must invest some time here. 
> > > On the page it says:
> > > 
> > > "To get the full documentation and recent firmware releases for these 
> > > phones go to this website: http://www.freedomphones.net/polycom/files/
> > > (cache)
> > > The firmware files also contain some default configuration files that 
> > > you can use as a base of configuring your phones. "
> > > 
> > > Ah ha!  There's the files you want!
> > > 
> > > I used proftpd for my ftp server.  It was pretty easy.  I don't know 
> > > about your uppercase problem.  But you can change the user name and 
> > > password on your phone.  On the page (read it please) it says,
> > > 
> > > "To get into the Admin interface on the hardphone the password is '456'"
> > > 
> > > I think you can change your user name to whatever you want there.
> > > 
> > > You can use vi to edit the xml files.  Just be careful.  I screwed mine 
> > > up with pico and it took me forever to figure out where my mistake was.
> > > 
> > > And the docs aren't lacking.  It's just that the Polycom folks made them 
> > > very hard to find.  They want phone jockeys to work on these things and 
> > > not hackers like us.  The manual they have is very extensive and you can 
> > > download it at either their web site or the same site referenced above.
> > > 
> > > John
> > > 
> > > Roger wrote:
> > > 
> > > > John Baker wrote:
> > > > 
> > > >> Try following the instructions at
> > > >>
> > > >> http://www.voip-info.org/wiki-Polycom+Phones
> > > >>
> > > >> I think you don't have your MACADDRESS.cfg file set right.  I've never 
> > > >> used the web interface.
> > > >>
> > > > The problem is I don't seem to have a reference to the format of that 
> > > > file or what options I can put in it.  Some docs I've looked at 
> > > > reference the distribution.zip file as having some default templates.  
> > > > However the Polycom cd that came w/ the phone has not such zip file..  
> > > > :(  I'll need that zip file, any ideas on where to get it.
> > > > 
> > > > Also upon looking things over I setup a ftp server BUT the RH9 box I was 
> > > > running would NOT add user named 'PlcmSpIp' in.  Upper case letters just 
> > > > wouldn't work.  So I put in the user 'plcmspip' and then manually put in 
> > > > the upper case letters in /etc/passwd and /etc/shadow...
> > > > 
> > > > In the future I 'should' be able to change that to something other then 
> > > > the default values.  I've search over the menus(pressing menu, settings, 
> > > > authentication) gave the a 'reg user' and password.  I changed that to
> > > > 
> > > > user: 110
> > > > password: test
> > > > 
> > > > but the 0004f200b70e-boot.log still says its using u=PlcmSpIp 
> > > > pw=PlcmSpIp to log in.  Ideas on how to fix that?
> > > > 
> > > >> If it still doesn't work after that, write back.
> > > >>
> > > > Sorry - the Cisco phones had cruddy docs to.  While the polycom phone 
> > > > itself looks better, better display, more buttons, better menus - the 
> > > > docs are still lacking..
> > > > 
> > > >> John
> > > >>
> > > >> P.S.  Make sure you use a good xml editor when fixing up the cfg files.
> > > > 
> > > > 
> > > > Have any suggestings?  I've always used vi....
> > > > 
> > > > 
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