[Asterisk-Users] Asterisk and ACD system

[Leo Ann Boon]

Either use a proper CTI interface to the ACD, most will have but cost 
$$$. Or you can try the CDR/SMDR or RTSI. CDR/SMDR is always used for 
billing, RTSI is used for callcenter wallboards. For your purpose RTSI 
may be the better bet if you don't have CTI.


Paul Crick wrote:

>Do you mean that you're going to take trunks in to Asterisk, then feed
>extensions out which are connected to trunk ports on a traditional PBX/ACD
>system?
>
>If that's the case, there may be some info in CDRs but generally it wouldn't
>be until after the call was complete, not at the point that the agent
>answers the call.
>
>Help any?
>
>_______________________________________________
>Asterisk-Users mailing list
>Asterisk-Users at lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
>  
>