[Asterisk-Users] call center design question

[Paulo Mannheimer]

Sure, here it it goes.

We first developed a small client that sits on a Windows machine taskbar
(sorry guys, but customer had only windows machines ... Hehehe). Upon
boot, the client is loaded and communicates with the * server telling
its IP address and extension number.

When a call is about to be transferred to that extension, an * AGI sends
the client all information that was programmed to be transferred. We had
to patch app_queue.c to do this (giving it the ability to call an AGI
just before a call is being answered by a queue member). I've submitted
a patch with this change but I'm not sure if it was accepted.

Once the client receives the data, it makes it available through the
clipboard. All your application has to do is to monitor the clipboard
waiting for any data. If something shows up, it's an indication that the
agent's phone is going to ring pretty soon!

We are currently expanding our small client to handle much more tasks,
maybe even a complete SIP/IAX softphone, so we can deploy an entire
contact center based on VoIP. Anyone willing to help?

Best,

PHM


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of PJ Welsh
Sent: September 16, 2003 4:09 PM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] call center design question


Yes, Please share.

On Tue, Sep 16, 2003 at 03:05:33PM -0400, Yifang Dai wrote:
> On Tue, Sep 16, 2003 at 03:27:44PM -0300, Paulo Mannheimer wrote:
> > Hi Rich,
> > 
> > We have done this before. We basically developed a small client that

> > sits on every machine and communicates with * to get information 
> > about an incoming call. Contact me off-list and I will be glad to 
> > tell you more about the entire solution.
> > 
> 
> Hi, I'm interested in this solution too, can you share it with the 
> group? Thanks!
> 
> -- 
> Yifang Dai		 |
> eFax: (847)628-0255      |    Debian GNU/Linux
> yifang_dai at yahoo.com     |    
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