[Asterisk-Users] app_queue input needed...

[Eric Wieling]

If I was calling I would like to know either how long the the person
that's been in the queue the longest has been waiting OR an average of
how long the callers were in the queue before they were answered (over
the last X (where x in a config option) mins

On Fri, 2003-09-05 at 14:05, Brian West wrote:
> A friend and I have recently added the ability to announce the callers
> position in the call queue every x seconds.. or even just inject an
> anouncement every x seconds.  All setup in queues.conf and can be setup
> per queue.
> 
> My next project is to add the ability to announce the callers estimated
> wait time.  I want some feedback to see whats the best method to calculate
> that?  What do you want just minutes? or minutes and seconds?  Or the
> option to use one or the other?
> 
> I'm thinking (totaltime / totalcalls) - (now - qe->start) = current
> estimated wait time.  Which would update after each call is hungup.
> 
> http://bugs.digium.com/bug_view_page.php?bug_id=0000214
> 
> 
> Please let me know what you would like to see!?!?!
> 
> Thanks,
> bkw
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