[Asterisk-Users] Groups in *

[Asterisk]

Hi Lars,

I believe what you want to do is possible by applying a patch to the
Queue app, that being put together by some wizards.

You can find out about it here:
http://bugs.digium.com/bug_view_page.php?bug_id=0000214

I consider myself fairly new to Asterisk, but I'm going to assume that
patch will eventually become part of the Asterisk distribution once its
features are finalised.

With the patch you have a queue timeout option (which is set in
queues.conf). You can set a timeout for each queue to whatever you like,
after the timeout comes, you'll go to the next step in your
extention.conf which would be the next queue (or "group").

exten => groups,1,Queue(group1)
exten => groups,2,Queue(group2)
exten => groups,3,Queue(group3)
exten => groups,4,Queue(group4)
exten => groups,5,Playback(sorry-no-one-cares)

Using the AddQueueMember (there is also a RemoveQueueMember) app, you
could create an extension that enables group members to log in and out
of each queue (or "group").

I have a "CGI Programming with Perl" book in front of me right now
because I want a web front end as well! If I get anywhere soon I'll let
you know...

:)
Ben

______________________________
Benjamin Wakefield
ben at team.dcsi.net.au
http://www.dcsi.net.au/
DCSI - We do Internet.
64 Queen Street
Warragul, VIC 3820 AU
Ph: (+61) 1300 665 575
Fx: (+61) 1300 556 595






-----Original Message-----
From: Lars Fredriksson [mailto:lars at fredriksson.net] 
Posted At: Tuesday, 28 October 2003 6:52 AM
Posted To: Asterisk
Conversation: [Asterisk-Users] Groups in *
Subject: [Asterisk-Users] Groups in *

Hi list!

I have a little question about groups and Asterisk ... is there anyone
out there that can say if Asterisk can do any of this;

We have a customer that want call handling we cant give him with a
traditional PBX, and I'm running Asterisk @home so I thought I could
give it a try ...

The customer wants that incoming call should go to one group with some
phones in it, if the group is busy tha call should stay there for xxx
seconds before it goes to another group. But if there are phones free in
the group they should ring for xxx seconds before the call goes to
another group. And like this it would go on with lots of groups ;-)

He also wants queue messages in all groups and the possibility for the
phones to log in and out of the different groups (in the morning one
phone should be member of three groups, and after lunch log out of those
groups and log on to another group ...)
I think some kind of web-frontend would be quite kewl, so each employee
could log on to a webpage and mark which groups he will answer on (I
don't know how * keeps track of such things?)

We have tried with PBX's like Panasonic TDA, Ericsson BusinessPhone,
Avaya INDeX, Avaya IPOffice and Siemens and none of those can do this
...

Thanks for any answer!

Best regards Lars Fredriksson, Sweden

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