[Asterisk-Users] I give up!!

[Nicholas Romero]

What you say is absolutely true.  We must not forget that asterisk is a work
in progress changing constantly.  All the rules of development and
deployment apply. I don't think that the industry even applies.  I am in
Telecomm. Just like the aerospace industry, lives depend on things working
in the real world.  Try deploying in a call center that takes medical
emergency callers. I am dealing with this little stress additive as we
speak.

Sure, you can deploy an alpha or beta system into an environment but you had
better be sure to set the expectations of everyone in advance.  You should
also have clear procedures laid out when things go awry. People are
extremely forgiving when they realize what that they have all the facts and
are able to make the decisions in an intelligent way.  Some people even
think this is fun. <grin>

Have fun!
-Nicholas
nick at idim.com

----- Original Message ----- 
From: "Chris Albertson" <chrisalbertson90278 at yahoo.com>
To: <asterisk-users at lists.digium.com>
Sent: Thursday, October 16, 2003 11:47 AM
Subject: Re: [Asterisk-Users] I give up!!


>
> You went about this all backwards.  In any mission critical
> system FIRST you design, build and test the system
> extensively THEN and only then. do you deploy it.
>
> OK, maybe it's just because I'm in the aerospace bussinees
> I'm used to a high level of quality assurance and testing
>
> What you find in CVS is NOT a product.  You need to build a
> working product, debug it, build a support system for it
> (decent user manuals and training material) test the heck
> out of your configuration.  Design a failure recovery plan
> (what happens if a power suply smokes?) and only then go
> knocking on people's doors.
>
> The idea is that you drop off a turn key system and not do
> development in the costomer's office.
>
> I've paid to have a phone system installed and we wrote up
> the deal that after it worked we'd pay for it and any
> problems in the first 90 days were to be fixed at no
> cost to us.  Most people expect phone to "just work".
>