[Asterisk-Users] Agent Logoff inability when calls are being received from queue

[Philipp von Klitzing]

Hi!

> Now, while an agent receives  a call from the Queue they cannot logoff
> using AgentCallbackLogin. Instead  the Agent is asked for their agent no
> and their password and after that they get the agenty-alreadyon
> message!!!
> When the call goes away they are able to logoff!!

I remember having read something about a patch/feature that would allow 
agent to go for a break/smoke/coffee, but I couldn't find it under ACD 
nor under Experimental features... you might want to search Mantis 
yourself:

http://bugs.digium.com/

Cheers, Philipp