[Asterisk-Users] Channel Status in AGI

[Asterisk Phone Server]

Thanks! I will look it over. We have several hunt groups (read contexts) 
that must be chosen based on dialed number. We have 46 inbound 
long-distance lines on 2 PRI T1s, 9 local lines we will put on an FXO 
channel bank and 24 agents and 12 admin staff on FXS channel banks. The 
ACD must also interface with custom-written CRM system in VB for 
caller-id record lookup and last agent routing. I'm not really 
comfortable dealing with module apps just yet. Too easy to crash 
asterisk. Any down time on the phones and I get the evil-eye. Existing 
system is Inter_Tel. It's been up for 3 years straight and never 
glitched - ever. That's my goal. Thanks again for offering up your work. 
I might use it for my system. Have a great day.

Jim Friedeck



asterisk at billheckel.com wrote:

> Jim-  My ACD app does exactly that.  A link to the page where it can 
> be found is:
>
> http://www.billheckel.com/asterisk/acdindex.html
>
> Not yet polished but at least a starting point.  We use it for our 
> inbound call center, ~1000 calls per day.
>
> Bill
>
>
> Asterisk Phone Server wrote:
>
>> Good thought, but I don't want to change the priority of the 
>> extension, just a 1 for onhook or 0 for offhook or something similar. 
>> My app will go through a list of potential agents and dial the person 
>> whose last call was recieved longest ago if they are not currently 
>> off-hook. Otherwise it will mark that user busy and go to the next in 
>> line time-wise. I don't think asterisk currently does anything like 
>> this. I'm not familiar enough with Asterisk to delve into real apps 
>> yet and I have a deadline to meet.
>>
>> Jim Friedeck
>>
>> Martin Pycko wrote:
>>
>>> You can look at application ChanIsAvail
>>>
>>> Martin
>>>
>>> On Fri, 23 May 2003, asterisk wrote:
>>>
>>>  
>>>
>>>> I am looking for a way to quickly and easily test for on-hook channels
>>>> from within a C-language AGI app. CHANNEL STATUS works but is a bit
>>>> clumsy. I don't want to rely on strcmp'ing the returned '200 
>>>> result=-1'
>>>> as the meaning of this might change in the future. I am trying to 
>>>> create
>>>> an ACD using MySQL and want to test each channel before I Dial it. Any
>>>> ideas?
>>>>
>>>> Jim Friedeck
>>>>
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>>>>
>>>>   
>>>
>>>
>>>
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>>
>>
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>
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