[Asterisk-Users] queue application

[Mark Spencer]

> I'm working on a call center application where callers input some
> information and get transferred to an attendant, or waits in a queue
> until one is available. The operator is using a PC-based system that
> needs to have access to the information previously input by the caller.
> I was thinking about making * write some control info somewhere and then
> make the application get it through samba/file sharing.
>
> Any other insights? Also, how to make this work if the call is queued?

There is a management interface (TCP/IP) which provides access to the
current calls and allows both their manipulation and status to be visible.
Gastman (available via CVS for Linux -- the Windows version is very buggy
at the moment) will show that information.

Mark