[Asterisk-Users] Remote Agents

[Michael Bielicki]

you can probably code something rather easily with the management interface

On Monday 14 July 2003 21:43, Derek Barber wrote:
> Jim,
>
> thanks for your reply, that is very helpful.  We actually are planning
> on using Linux for our remote agents so the screen-pop will be a linux
> application.  Do you know if that feature is supported in Asterisk or do
> you know if it would be easy to implement if it isn't supported yet?
>
> Thanks,
> Derek
>
> On Mon, 2003-07-14 at 12:27, Jim Friedeck wrote:
> > Derek,
> >     Screen pops Iin Windows) usually rely on the Microsoft TAPI system.
> > Asterisk doesn't talk to TAPI as far as I know. I am trying to write a
> > VB interface to the management system on Asterisk but the going is slow.
> > We looked at TeleVantage and the cost for 30 agents and full reporting
> > was outraegous. The features are excellent and support is good but we
> > couldn't justify the 50k. We are having the queue app changed for our
> > needs by Digium and will save a bundle. It will allow for remote agents
> > to login and recieve calls from home. Check back often to see the
> > progress on the new queue app. Asterisk scales to many PBX servers and
> > they can all talk to each other and store call info on the same
> > database. If you need reporting you will have to do that yourself with
> > something like Crystal Reports. Good luck.
> >
> > Jim Friedeck
> >
> > --------------------------------------------
> >
> > Derek Barber wrote:
> > >Hi,
> > >
> > >First a little background: the company that I work at have currently
> > >been using a Windows-based PBX solution called Televantage.  We are
> > >primarily a linux-based development shop but originally went with
> > >Televantage on the recomendation of someone who no longer works with
> > >us.  Suffice to say, we have not been happy with that solution and I
> > >have been investigating Asterisk as a replacement to that product.
> > >
> > >I have recently ordered and recieved the Developers Kit (TDM), and have
> > >got a working system up an running with one extension.  So far I have
> > >really enjoyed working with Asterisk, however I have a few questions
> > >about some features.
> > >
> > >One of the key features we need is the Remote Agent, I am not sure how
> > >this works and was wondering if someone could give me some information
> > >on that.  We would like to have calls routed through Asterisk to remote
> > >agents at home and then have a screen-pop on their PCs that would give
> > >details of the incoming call.  We have an ISDN PRI connection through
> > >which the calls will be routed.
> > >
> > >My other question is concerning the scability of Asterisk - what sort of
> > >stats are there on how Asterisk can scale?  Also, is there some
> > >distributed architecture features?  I would like to be able to scale
> > >Asterisk over multiple servers and databases, does anyone have any
> > >information on whether this can currently be done with Asterisk and if
> > >so, how it would be accomplished?
> > >
> > >If anyone could give some information about this it would be greatly
> > >appreciated.
> > >
> > >Many thanks,
> > >Derek
> > >
> > >_______________________________________________
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> > >Asterisk-Users at lists.digium.com
> > >http://lists.digium.com/mailman/listinfo/asterisk-users
> >
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>
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-- 
Michael Bielicki
Managing Director
TAAN Consultants Ltd
http://www.global-gateway.net/

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