UPDATE Re: [Asterisk-Users] SIPURA Breaches Contract

[John Brown (CV)]

I'm limited in what I can say at this point.  However it 
would seem that there was a very productive conversation
between the parties and both have strong interest in establishing
a positive relationship.

Chagres remains committed to the SIPURA product and I do personally
believe they have a very good and solid product.


cheers,



On Fri, Dec 12, 2003 at 11:20:58AM -0700,  John Brown (CV) wrote:
> 
> Hi list, 
> 
> Well I really didn't want to see things get to this point,
> but Sherman at Sipura along with their President Jan F.
> leave me no other choice.
> 
> SIPURA has been provided a letter from our attorney for
> Breach of Contract and damages.  They have yet to respond.
> 
> A quick background.
> 
> 1. Sherman (SIPURA's Director of Marketing), stated that
> we would do a join press release for the Oct VoIP conference
> in Long Beach.  The day the release was suppose to go out,
> he decided not to do it. We had agreed to pay of half of the
> cost to get the release out.
> 
> 2. SIPURA and Chagres negotiated a contract, where Chagres was
> to provide logistical support for sample sales of the SPA-2000.
> This contract was executed by SIPURA's President Jan F.
> 
> One day after the contract was mutually executed, Sherman from
> Sipura, stated that instead of having us do the logistical support
> they would handle this within the company.
> 
> The following day, I was advised by several ASTERISK list members
> that SIPURA had a company listed on their website doing order
> processing.  They asked if this was the "new company" we where
> forming to handle the VoIP hardware.  Upon review of both SIPURA's
> site and the "other company" it was clear that SIPURA had sourced
> this service to another firm, AFTER IT EXECUTED A LEGAL AND BINDING
> contract with us.  Chagres spent considerable time and money 
> putting into place the requirements outlined in the contract.  Those
> efforts are now lost money
> 
> 3. In conversations with SIPURA's President Jan F. he committed to
> having product available for us to pickup in Hong Kong on 1-Nov-03.
> When we contacted Sherman on 4-Nov to confirm pickup, Sherman would
> not commit to the order, pickup or anything else.  All he wanted was
> for us to pay them the money for the equipment and "then we can talk".
> SIPURA's President Jan F. has not returned any further phone calls.
> 
> 4.  Sherman had agreed to provide us with leads for 50 some odd different
> companies that where looking for SPA-2000 product.  When we asked him
> again for those leads, he refused to provide them.
> 
> 
> In general, I beleive that the actions of SIPURA and its managment
> team have been less than honorable, they have damaged Chagres and
> have hurt our customers.   
> 
> Sipura has a simple and clear path to resolve this matter.  Honor
> the contract they signed with us.
> 
> SIPURA has also further breached their agreement with us by removing
> us from their "Partners" page.
> 
> 
> I remain hopeful that SIPURA ownership and management will see 
> the honorable course of action and live to the terms of the
> contract we executed.  Should they decide to continue to ignore
> us and our attorney's attemts to communicate we will take legal
> action in court.
> 
> 
> Sipura has a GREAT product, its sad to see that their management
> team is willing to breach contracts.
> 
> 
> To our customers that have pending orders.  We have attempted to
> source inventory from another location and have not been able
> to do that.  There for we will be issueing complete refunds for
> all SPA-2000 purchases.  
> 
> 
> While we have been difficult to reach in November, I remain
> strong in the belief that we will do the right thing by our
> customers, and that our ability to service further (starting
> today) orders has vastly improved.
> 
> Cheers
> John Brown
> 
> 
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