[Asterisk-Users] Extension and phone management best practices??

[Devon Henderson]

We're still in the planning stages of our Asterisk implementation, but we
have a requirement that the extension be mapped to a user, with the phone as
a variable (we have hot seats in our contact center, and we also have agents
that work both from remote locations and our contact center).

So, I am also very interested to see what everyone has to say about this.

- Devon


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com]On Behalf Of WipeOut .
Sent: Wednesday, August 13, 2003 4:58 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Extension and phone management best
practices??


Hi,

I am trying to think of the best way to manage the phone to extension to
user relationships in an Asterisk system so I am asking for any input on
best practices from thos out there who are running live systems.. the bigger
the better...

It seems the common practice is to name the config for a phone by its
extension number.. So extension 1234 would have its sip.conf entries under
[1234].. While this seems to work it does mean you are staying with a
traditional model where extension is staticly mapped to the phone and the
uesr is the variable.. It would appear to me a better solution to map
extension to user and make the phone the variable.. Obvoiusly this has its
issues as well, namely a slightly more complicated extensions.conf and I may
be missing a better solution to this management all together.. So I am
asking for input from the community..

What have you found to be the best option?

Thanks..
--
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