[Asterisk-Users] Ring while on phone

[Brian West]

Call waiting should do that.. i'm not sure exactly how it would work in
your situation.. I know we disabled that anoying beep on our ATA's because
it was very distracting.  We queue callers with ringall strategy right
now.  Going to switch to roundrobin next week or so.

bkw

On Mon, 11 Aug 2003, Jim Friedeck wrote:

> Our CSR people need to be informed when a call is ringing in when they
> are on the phone. Is there a mechanism for informing an off-hook target
> channel of an incoming call? We have a guy who should get first shot at
> all incoming calls on our local lines and our customer service line. If
> he is on the phone, he should get beeped and then be able to place the
> current call on hold to answer the other calls, possibly 'parking' them
> for other people, transferring them, or answering their questions
> quickly. If these calls are not answered in a small amount of time they
> should go to the next CSR in line. Is this scenario possible? I'm not
> currently a 'phone guy' so I apologize for any incorrect terminology.
>
> Thanks
>
> Jim Friedeck
>
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