[Asterisk-Users] Using Asterisk on Call Center

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Using Asterisk on Call CenterHi,

How do you deal with the ACD and Agent with the * ?

As to the OutBound call, how to feed the data from agents to asterisk?

What kind of telephone for the agents to use? Hard phone or SoftPhone?

Regards.

john
  ----- Original Message ----- 
  From: Hemant Kumar 
  To: asterisk-users at lists.digium.com 
  Sent: Tuesday, April 15, 2003 9:16 PM
  Subject: Re: [Asterisk-Users] Using Asterisk on Call Center


  Hi,
   
  I am in the process for a 50 seats for both in-bound and out-bound. I think by next week I can tell you something, but still, right now when we are deploying the *. It is coming out to be very easy and stable to setup. 
   
   
  Hemant Kumar
    ----- Original Message ----- 
    From: Stephen Hui 
    To: 'asterisk-users at lists.digium.com' 
    Sent: Wednesday, April 16, 2003 6:57 AM
    Subject: [Asterisk-Users] Using Asterisk on Call Center


    Dear Asterisk Users, 

    Anyone deploy Asterisk technology on Call Centre? Could you share your experience? 

    Is Asterisk providing ACD features? How user friendly is it? 

    Stephen Hui from Hong Kong 

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